Terms & Conditions

Welcome to Planet Paleo website terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

Returns policy

We hope that you will be happy with your purchases. Should you wish to return anything to us, our returns policy is set out below. If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return delivery costs. Returns should be made within a reasonable time (14 days) and in original, undamaged packaging. If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 7 working days of their receipt, in the original packaging and in a saleable condition. Please return items to: Planet Paleo Limited, 41 Leander Road, Brixton, London SW2 2ND . We regret, however, that in this case we cannot refund return postage costs and the original delivery cost incurred by us will not be refunded. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. If you require, we can collect the goods at a cost of £28 within the UK mainland only. Responsibility for the items returned in this way is still yours until signed for at our premises. Planet Paleo will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been received by our warehouse.

Your Right of Cancellation (Distance Selling Regulations)You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below). To exercise your right of cancellation, you must give written notice to Planet Paleo by letter or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to Planet Paleo at your own cost. The items must be returned to: Planet Paleo Limited, 41 Leander Road, Brixton, London SW2 2ND

You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified Planet Paleo that you are cancelling the contract, Planet Paleo will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items. If you do not return the goods as required, Planet Paleo may charge you a sum not exceeding the direct costs of recovering the items. If non-stock items are able to be refunded there will be a re-stocking fee charged that is 10% of the orders value plus our initial postage costs.

Definitions

"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the website; "Product Details" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Planet Paleo; "Website" means the website located at www.planetpaleo.co or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this website.

Use of the website

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
  • You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, you must immediately stop using the Website.

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, for the privacy practices of such websites, the content of such websites, or the use to which others make of these websites or resources.

Data Protection  Planet Paleo will take all reasonable precautions to keep the details of your order and payment secure but unless the Planet Paleo is negligent, Planet Paleo will not be liable for unauthorised access to information supplied by you. Read our Privacy Policy.

Product details and prices  Every effort is made to ensure that product details, descriptions and prices shown are accurate at the time you place your order. If an error is found, Planet Paleo will inform you as soon as possible. If the price shown is incorrect, we will offer you the option of reconfirming your order at the correct price, or cancelling.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered become no longer available, Planet Paleo will inform you as soon as possible, giving you the option of purchasing an alternative product. If you decline this option, a reduction in payment equal to the value of the unavailable items will be made.

Promotions, discounts and special offers All discounts are subject to volume of order and delivery location.

Product imagery  We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen.

We ask for payment in advance of delivery. This can be by credit/debit card, via our secure shopping system.If you are shopping from outside the United Kingdom, your card company will convert the transaction into your own currency. We accept all major credit cards; American Express, MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta and Visa Electron.

After you send your order you will receive a copy by email, please print or keep this copy for your own records. This does not mean we have accepted your order. Once your credit has been approved, the receiving address has been verified, and the item has been located, your order will be accepted.

Shipping, delivery and postage and packing

All relevant postage and packing, shipping or delivery charges are included in the cost of your order. The goods you order will be delivered to the address you give when you place your order. We aim to dispatch all orders within 1 day of the item being in stock but please allow up to 28 days for items not in stock. During busy times, or for bespoke orders, this timeframe may increase. A working day is any day other than weekends, bank or public holidays. If delivery cannot be made to your address for reasons under Planet Paleo control, we will inform you as soon as possible.

If you deliberately fail to take delivery of the order (otherwise than by reason of circumstances under the control of Planet Paleo), without prejudice to any other right or remedy available to Planet Paleo, Planet Paleo may a) store the items in the order until actual delivery and charge you for reasonable costs (including insurance) of storage; or b) sell the items in the order at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the items or charge you for any shortfall below the price you agreed to pay for the items.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Planet Paleo shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the order, less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Planet Paleo will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Planet Paleo will inform you as soon as possible.

If a carrier is used, upon receipt of your order you will be asked to sign for the items received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the delivery as "UNCHECKED". Failure to do so may affect any claim for replacement or refund that you make thereafter.

Limitation of Liability  Planet Paleo's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. Nothing in these conditions excludes or limits the liability of Planet Paleo for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer Planet Paleo shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Applicable Law  These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Delivery Information

Planet Paleo delivers throughout the UK and internationally around the globe. Free shipping is available worldwide for orders over £29.99. A standard charge, per basket, of £5 will be applied for orders under this amount. Please allow 2-3 days delivery time for European delivery.

Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at every point where personally identifiable information may be requested.

The information we collect 

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop Planet Paleo, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are; name, e-mail address, delivery address, telephone number and product selections.

The way we use information  We use your information only for the following purposes: processing your orders, for statistical or survey purposes to improve this website and its services to you, to serve website content and advertisements to you to administer this website and if you consent, to notify you of products or special offers that may be of interest to you.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except where required for compliance with legal requirements (i.e. tax returns). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data securityTo prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our commitment to children's privacy  Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. The content of this website is harmless to minors, but this practice ensures that no children undertake contractual obligations.

How you can access or correct your information  You can access all your personally identifiable information that we collect online and maintain by logging in to your account and modifying details, or if you wish to be completely removed from our servers, please send us an email and we will eradicate all records relating to you (except those required for legal and fiscal purposes to fulfill our obligations as a business). We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us Should you have other questions or concerns about these privacy policies, please contact us